Return Policy
1. Returns and Exchanges
1.1 Eligibility Criteria
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within [5] days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2 Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
1.3 Returns Process
To initiate a return, please contact our customer service team at [customer-service@example.com] to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number in the package with your returned item.
1.4 Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part. In such cases, we will provide a prepaid shipping label.
2. Refunds
2.1 Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
2.3 Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
3. Exchanges
If you need to exchange an item, please contact our customer service team at dkusumastuti76@gmail.com. We will provide instructions for the exchange process.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at dkusumastuti76@gmail.com with details and photos of the damage. We will arrange for a replacement or refund.
5. Contact Information
If you have any questions about our return policy, please contact us at:
[Your Company Name]
[Address]
[Email]
[Phone]
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